COMPLAINTS HANDLING

COMPLAINTS HANDLING FOR REGULATED FIRMS

Company employees must be familiar with the process for regulated businesses. All employees need to be aware of what is expected of them when handling complaints, and they must be able to identify complaints whether they are made orally or in writing.

How We Can Help?

Automated Compliance has a wealth of expertise handling complaints until we achieve a successful resolution for our clients.

We can manage the complaints process from the beginning and, when necessary, carry out the required redress calculations. Automated Compliance can implement processes and procedures in order to handle any future complaints and scrutiny from the FCA in the future.

Our experts will evaluate the present operating strategy used by your company and create a solution tailored to your needs and specifications. You may utilise our operational and advising skills, as well as our specialised workforce management and root cause analysis tools. Automated Compliance will transform your current customer complaints experience. In addition to resolving complaints, we also contribute to resolving the underlying problems that cause complaints.